BUSINESS PROCESS OUTSOURCING

Altech Star offers premium offshore BPO services with high quality inbound and outbound, customer interaction and back office processing services to retail and corporate customers. We bring extensive experience in this vertical and currently have a 500 seater, fully functional facility operating from Chennai, India servicing our US & UK clients.

Our BPO services use the latest technology, deploy well-trained people and engage established systems and processes to deliver exactly what you want. Our philosophy is to be your strategic business unit - not merely a cost center department. Highly trained Customer Support Executives, experienced supervision and stringent quality standards deliver services that consistently meet your expectations and Process SLA's. Our implementation model ensures a seamless shift from your in-house operations to outsourced service applications.

BPO services include Voice services and Non-voice services.

Voice Services
  • Our Inbound Customer Care Services provide support through Voice, Email and Chat Services.

  • We provide Level-1 and Level-2 services. Our staff members are Certified Help Desk Professionals.

  • Our Help Desk resolves approximately 93% incoming calls independently and escalates unresolved issues to you.

  • Telemarketing services include Appointment Fixing, Lead Generation/Qualification, Phone Sales, List Cleaning/Database Update, Surveys, Market Research, Direct Mail Follow-up, Trade Show Follow-up, Fundraising, Prospecting, Up-selling/Cross-selling and B2B or B2C Product/Service Selling.

  • We offer Lead generation services to retail and corporate customers through a unique, integrated lead generation process that involves Telephone-based meeting setting, Lead Generation Strategy, End-to-End direct marketing campaigns, Customer Acquisition and Cross-Selling, Marketing and Mailers support and Customer Surveys.

  • Agents are trained to provide first contact resolution and keep customers satisfied.

  • Functionally we provide Inbound Support for Post Sales Support including Customer Services, Product Information Support, Billing queries and Support, Technical Support, Marketing and Mailers support, Pre-Sales Technical and Customer support, Customer Surveys, Customer retention, Cross-sell / up-sell purchases, Compliant and query resolution, Activation and change of services, Order management, Warranty / replacement support, Booking and reservations, Loyalty programs, Account queries and maintenance, Insurance claims calls.

  • Our Outbound Services has a specialized team focused on Outbound Services such as Lead Generation, Telemarketing, Help Desk and Customer Support Services.

  • Our Help Desk and Customer Support services (email, phone and toll-free support) provide pertinent information or referrals and manages the technical help desk for you.

Non-Voice Services
  • Altech Star’s Non-voice services include Medical Billing, Claims Processing, Medical Coding Services, Transaction services and Data Management Services.
  • Medical Billing services cover all insurance and patient billing needs of your practice. Our services are designed to meet the needs of individual and small group practices and include Entry of Demographics and Charges, Entry of Payments, Coding, Analysis – AR, Callers – AR, Reports and General Information.
  • Claims Processing services include Health Insurance Claims Processing solutions that help you manage your claims efficiently. It has increased the efficiency of many of our clients Claims processing and administration operations. We offer Payer Services (Paper Claims Processing) and Providers Services (Workers Compensation Claims Filing, Revenue Cycle Management and Managed Care Contract Cataloguing).
  • Medical Coding Services offer state-of-the-art procedural and diagnostic coding across major medical specialties. Altech Star’s Medical Coding Services are certified by the AAPC (American Association of Professional Coders) and we follow the coding process through a structured methodology. The services we cover are Medicare Reimbursement, Preparing Medicare Claims, Medicare Compliance, Denial Management and Compliance. Our coders are proficient with CPT, ICD-9, and HCPCS coding across various specialties, Insurance and governmental regulatory requirements, Payer-specific coding requirements and ENCODERPRO and CODERITE software.
  • The Transaction Processing services team comprises of professionals with experience in a diverse range of vertical domains, back office processes and process migration. Our Transaction processing applications include Check/Item Processing, Credit Card Processing, Claims Processing, Skip Tracing, Medical Billing, Mortgage Account Management, Application Processing, Order fulfillment, Information verification and confirmation, Invoice processing, Account maintenance and changes, Insurance Claims Processing, Electronic Payment Processing, Remittance Processing for Retail, Coupon Processing and Revenue Processing.
  • Data Management Services cover the entire gamut of data related activities from acquiring raw data to building a knowledge base. We follow an information life cycle process - Data Acquisition, Data Validation, Data Analysis and Data Conversion. Our services ensure accurate and reliable data, largely improving integrity of the database.

GET IN TOUCH

CLICK HERE