Altech Star offers premium offshore BPO services with high quality inbound and outbound, customer interaction and back office processing services to retail and corporate customers. We bring extensive experience in this vertical and currently have a 500 seater, fully functional facility operating from Chennai, India servicing our US & UK clients.
Our BPO services use the latest technology, deploy well-trained people and engage established systems and processes to deliver exactly what you want. Our philosophy is to be your strategic business unit - not merely a cost center department. Highly trained Customer Support Executives, experienced supervision and stringent quality standards deliver services that consistently meet your expectations and Process SLA's. Our implementation model ensures a seamless shift from your in-house operations to outsourced service applications.
BPO services include Voice services and Non-voice services.
Our Inbound Customer Care Services provide support through Voice, Email and Chat Services.
We provide Level-1 and Level-2 services. Our staff members are Certified Help Desk Professionals.
Our Help Desk resolves approximately 93% incoming calls independently and escalates unresolved issues to you.
Telemarketing services include Appointment Fixing, Lead Generation/Qualification, Phone Sales, List Cleaning/Database Update, Surveys, Market Research, Direct Mail Follow-up, Trade Show Follow-up, Fundraising, Prospecting, Up-selling/Cross-selling and B2B or B2C Product/Service Selling.
We offer Lead generation services to retail and corporate customers through a unique, integrated lead generation process that involves Telephone-based meeting setting, Lead Generation Strategy, End-to-End direct marketing campaigns, Customer Acquisition and Cross-Selling, Marketing and Mailers support and Customer Surveys.
Agents are trained to provide first contact resolution and keep customers satisfied.
Functionally we provide Inbound Support for Post Sales Support including Customer Services, Product Information Support, Billing queries and Support, Technical Support, Marketing and Mailers support, Pre-Sales Technical and Customer support, Customer Surveys, Customer retention, Cross-sell / up-sell purchases, Compliant and query resolution, Activation and change of services, Order management, Warranty / replacement support, Booking and reservations, Loyalty programs, Account queries and maintenance, Insurance claims calls.
Our Outbound Services has a specialized team focused on Outbound Services such as Lead Generation, Telemarketing, Help Desk and Customer Support Services.
Our Help Desk and Customer Support services (email, phone and toll-free support) provide pertinent information or referrals and manages the technical help desk for you.